Your complete business phone system:
cloud, on-premise, or both.
Enterprise phone-system power without the enterprise complexity. Deploy in the cloud, on your own server, or offer it to your customers. Manage everything from one simple dashboard.
A phone system that works the way your business does.
Most business phone systems force you into one box: expensive enterprise hardware you cannot touch, or a consumer app with none of the controls you actually need.
V-Connect is different. Take it as a fully managed cloud service, deploy it on your own infrastructure for complete control, or use it as the foundation of your own reseller offering. Same features, same dashboard, your choice of deployment.
Your team can work from the office, from home, or on the road. Their extension follows them.
Desk · Web · Mobile · Teams
Your infrastructure. Your choice.
V-Connect is built to flex around your business, not the other way around.
Cloud-hosted
We manage everything: infrastructure, updates, backups, and security. Zero hardware, zero maintenance. Ready in hours, not weeks. Ideal for businesses that want a phone system, not an IT project.
On-premise
Deploy V-Connect on your own server or private infrastructure. You retain full control over your data, call records, and configuration. Ideal for organisations with data sovereignty requirements, existing infrastructure, or strict IT policies.
Partner & reseller
Offer V-Connect to your own clients under your brand. ShiftBridge provides the platform, the infrastructure, and the support whilst you focus on the client relationship. A straightforward recurring revenue stream built on a product that actually works.
Everything a modern business phone needs.
From the desk to the road, one extension follows you everywhere.
Desk phone, web & mobile
Take calls on a physical handset, in your browser, or on your mobile. Same extension, same number, wherever you are.
Time conditions & holiday routing
Different call handling for office hours, after hours, and weekends, including an automatic South African public holiday calendar.
Ring groups
Ring a whole team at once so the first available person answers. Set hunt sequences, simultaneous ring, or a round-robin pattern.
IVR / auto-attendant
Professional "press 1 for sales" menus that route callers to the right person or team, available around the clock without a receptionist.
Voicemail to email
Every voicemail arrives in your inbox as an audio attachment, with missed-call e-mail alerts so nothing slips through the cracks.
SIP trunk flexibility
Connect your preferred voice provider. Supports multiple trunks with per-extension outbound routing and automatic failover.
Real call centre features, without the complexity.
Professional inbound queues with hold music, position announcements, and fair call distribution. All built in, with no extra modules required.
What's included
- Inbound call queues with hold music and position announcements
- Agents and supervisors: log in, log out, pause, and monitor performance
- Live monitoring: see waiting callers and agent status in real time
- Call recording per extension and per queue, for quality assurance and compliance
- Role-based access with Supervisor, Agent, and Report Viewer roles
Turn your contact list into conversations, automatically.
V-Connect's outbound campaign dialler lets your sales or support team work through a contact list without manually dialling a single number. Built-in safeguards protect your customers: the system only calls when an agent is available.
Agent calls customer
Agents review each contact and click to call. Their phone rings first, then the customer. No dead air, no awkward pauses.
Auto-dial for free agents
The system dials the next contact only when an agent is available and connects them instantly. Maximise talk time, minimise wait.
Answer & route to team
The system phones the list and routes answered customers straight to your sales or support queue. Hands-free lead delivery at scale.
See exactly what's happening with every call.
Full call detail records, live dashboards, and exportable reports so you can manage performance, not just answer phones.
Live call dashboard
Active calls, calls ringing, and calls in queue, updated in real time so supervisors always know what is happening on the floor.
CDR reports
Filter by date, direction, disposition, department, or extension. Export to CSV, Excel, or PDF in one click.
Extension health
See which extensions are registered, unregistered, or recording-enabled at a glance. Bulk-manage devices from one screen.
Manage your whole phone system from one place.
Add extensions, provision devices, set up trunks, configure routing, and manage users, all from a clean web interface. No command line required, no specialist needed.
Built-in controls
- Add, edit, and bulk-modify extensions with per-device transport settings
- Department grouping and outbound routing per extension
- Device provisioning via QR code or credential setup for the mobile app
- Web phone built in: make calls in the browser with no software to install
- Role-based access with Admin, Supervisor, Agent, and Report Viewer levels
- Audit logging: every change recorded with who made it, what changed, and when
- One-click system updates from the dashboard
Your team's extension follows them everywhere.
Fully hosted, so remote and hybrid teams work exactly as they would in the office.
Mobile app
Staff use their work number on their personal phone with a quick QR-code setup. Make and receive business calls on the go, fully integrated with the rest of the system.
Web phone
Make and receive calls directly in the browser with no software to install. Works on any computer with a microphone.
Teams integration
Make and receive business calls directly inside Microsoft Teams via Direct Routing. No separate app required, no context switching.
Built to stay up. Built to keep threats out.
Toll fraud is a real risk for any business phone system. V-Connect has layered protection built in from day one.
Firewall & intrusion protection
Automatic blocking of malicious IP addresses to protect against toll fraud and brute-force attacks, active around the clock.
Geo-firewall
Restrict access by country. Block regions you do not operate in and limit your exposure to international fraud.
Encrypted calling
TLS signalling and SRTP media encryption keep calls private and protect against eavesdropping.
IP whitelisting
Trusted IP addresses and networks are always permitted. Lock down access so that only your team can register extensions.
Self-healing updates
System updates are safe and automatically repair common configuration drift. Apply them from the dashboard with a single click.
Scheduled backups
Automatic database backups ensure that your configuration, recordings, and CDR data are always safe and can be restored quickly.